Which account this is about
This page is about the OTTO customer account. It is the same account in two places: in the OTTO app for Android (package ro.info.otto.app) and on the otto.info.ro website. Delete it in one place and it disappears from both. The app and the website are built by SC OTTO SRL in Timișoara, and we are the ones holding the account data.
The account is optional. The catalogue, the favourites on your phone, the cutting forms and the quote request all work without it, so you can delete it without losing access to the site or the app.
What data we keep in general, and for how long, is written in our privacy policy.
How to ask for deletion
The first two do it on the spot, by yourself. The third one is for when you can no longer reach your account.
01 From the OTTO app
- Open the app and tap Account in the bottom bar.
- Sign in, if you are not signed in already.
- In "My account", scroll down to the Account deletion section.
- Tap the button. A dialog opens and tells you once more what gets deleted.
- Confirm: type your password, or go through the Google dialog if you signed in with Google.
The account is gone right after you confirm.
02 From the website, without the app
- Open otto.info.ro/contul-meu in any browser, on a phone or on a computer.
- Sign in with your email and password, or with Google.
- Scroll down to the Account deletion section and press Delete account.
- Confirm in the dialog that opens, with your password or through Google.
You don't have to install anything. The account is gone right after you confirm.
03 By email, if you can no longer sign in
Write to otto.comenzi@gmail.com and ask us to delete the account. To make it quick:
- send the email from the address you used to create the account;
- if you write from a different address, tell us which address the account uses — we will contact you first, so we know it is really you asking.
We never ask for your password. Not by email, not on the phone.
What is deleted and what stays
A What is deleted
- The sign-in account — your email address and password, or the link to your Google account if you signed in with Google.
- Your profile — name, phone number, email and, if you filled them in, company name, VAT number and town.
- The favourites list synced to the account — the one that followed you from one device to another.
All of it goes in the same step, when you confirm. From that moment you can no longer sign in and there is no profile of yours left with us.
B What stays
Whatever is saved on your phone or in your browser stays there. Local favourites, the request basket, the history of requests sent from that device, recently viewed products and the details you typed into the form belong to the device, not to the account — we don't touch them. If you want those gone too, uninstall the app or clear the site data in your browser.
Quote requests and cutting orders you have already sent us stay with us. They are working documents, like any email we receive, and they turn into estimates and invoices that the law requires us to keep for ten years. After the account is deleted they are no longer tied to an account you can sign into.
If you want the old requests deleted as well, write to otto.comenzi@gmail.com. We will look at what we can delete without breaking our accounting obligations, and tell you plainly what stays and why.
How long it takes
- When you delete it yourself, from the app or from the website: immediately. The profile and the sign-in account are gone within seconds, and the page signs you out.
- When you ask by email: we answer within 30 days at the latest, as the law requires. In practice we sort it out in a few working days.
We don't keep the account "on hold" for a while, and we cannot restore it once it is deleted. If you want an account again, you create a new one — with the same email address, if you like.
Write to us or call us
Button not working, forgot your password, no longer have access to your email address? Tell us and we'll handle it.
Tell us which account you want deleted and what happened when you tried. We confirm by email once it's done.