Terms and conditions

01 Who we are

The website otto.info.ro is operated by SC OTTO SRL, with its registered office in Giarmata, județul Timiș (Timiș County, Romania), registered with the Registrul Comerțului (the Romanian Trade Register) under J35/2002/2006, holding CUI (tax identification code) RO18784768.

OTTO is a B2B supplier of furniture accessories, serving furniture manufacturers, professional joiners and interior fit-out companies across the western region of Romania.

02 Acceptance of the terms

By accessing and using this website, you agree to comply with these Terms and Conditions, as well as with the Privacy Policy. If you do not agree with these terms, please do not use the website.

03 Products and prices

3.1 Availability

The products shown in the catalogue represent our usual range. Availability may vary depending on current stock. We recommend contacting the OTTO team before placing an order, to confirm availability.

3.2 Prices

The final price for each order is confirmed through a personalised quote, taking into account:

• The quantity ordered
• The type of customer (B2B / framework contract / occasional)
• The delivery deadline
• Any customised or special-order products

Prices in the quote are expressed in RON and, unless stated otherwise, do not include VAT.

04 The ordering process

4.1 Requesting a quote

Orders are initiated through one of the following channels:

• The contact form
• The cutting list form, for complex projects
• By phone: +40 790 542 766 (Timișoara) / +40 730 004 094 (Arad)
• Email: otto.comenzi@gmail.com

4.2 Order confirmation

OTTO responds to enquiries within a maximum of 72 working hours with a firm quote. The order is considered confirmed once the customer accepts the quote in writing.

05 Payment

We accept the following payment methods:

• Cash payment on pick-up from the Timișoara or Arad warehouses
• Bank transfer (payment order) — the IBAN is provided on the proforma invoice
• Payment on delivery, only for B2B customers with an established history

For customers with a framework contract, the payment conditions (term, discount) are those negotiated individually in the supply contract.

06 Delivery

6.1 Methods

• Personal pick-up from the warehouse (Timișoara, Arad or Giarmata)
• Delivery with the OTTO vehicle in Timișoara and Arad (free above a certain order value)
• External courier (Fan Courier, Cargus, DPD) for other localities

6.2 Lead times

For in-stock products: 1–3 working days. For special-order products: the lead time stated in the quote (usually 2–6 weeks, depending on the manufacturer).

07 Returns and complaints

7.1 Right of withdrawal

For B2B customers (legal entities), the standard 14-day right of withdrawal available to consumers does not apply.

7.2 Defective products

Products with manufacturing defects may be returned within 30 days of receipt, accompanied by the original invoice. Return costs are borne by OTTO for acknowledged defects. Complaints should be submitted to otto.financiar@gmail.com.

08 Warranty

All OTTO products are covered by the manufacturer's warranty:

• Blum: lifetime warranty on mechanisms
• Häfele: 5 years for hinges and box systems
• Egger, Kronospan, Kastamonu: as stated in the product's technical data sheet
• SIRO, Samet, GAMET: 2 years standard

09 Intellectual property

The logos, images and product descriptions are the property of their respective manufacturers (Blum, Häfele, Egger, etc.) and are used with their consent. The OTTO logo, the website design and the original content belong to SC OTTO SRL.

10 Limitation of liability

OTTO is not liable for:

• Indirect damage resulting from improper use of the products
• Minor colour differences between the online images and the physical products
• Delays caused by external carriers or suppliers
• Errors or inaccuracies in the technical specifications provided by manufacturers

11 Force majeure

OTTO is released from liability in cases of force majeure (natural disasters, conflicts, pandemics, major legislative changes, supply interruptions from manufacturers) that temporarily prevent it from fulfilling its obligations.

12 Dispute resolution

Disputes are settled amicably, through direct negotiation. Failing that, the dispute will be settled by the competent courts in Timișoara, in accordance with Romanian law.

For customers who are natural persons (consumers), alternative dispute resolution is also available through ANPC (Autoritatea Națională pentru Protecția Consumatorilor — the Romanian consumer protection authority) — anpc.ro — as well as the European Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.

13 Changes

OTTO reserves the right to amend these Terms and Conditions. Changes take effect upon publication on the website. Orders already confirmed remain subject to the terms in force at the time of confirmation.

14 Contact